Your Questions,
Answered with Clarity

We believe thoughtful design starts with transparency. Whether you're exploring our brand memberships or considering a one-off project, this page is here to give you a clear picture of how we work, what’s included, and what to expect.

From ongoing support to à la carte creative solutions, we’ve designed our services to bring ease, polish, and consistency to women-led beauty, wellness, and lifestyle brands. Browse below to find the answers you need — and if you’re still unsure, we’re only an enquiry away.

Memberships

  • Each membership includes a blend of content creation, brand assets, and website care. You choose the level of support you need — from foundational presence to full strategic partnership.

    • Brand Presence: 2 IG posts/week, 1 custom asset, content plan, light website updates

    • Brand Growth: 3 IG posts/week, 2 custom assets, full website updates, 45-min strategy call

    • Brand Partner: 5 posts/week with captions, website management, 3 assets, campaign strategy + VIP support

  • Yes — a 3-month minimum ensures consistency and space for meaningful growth. After that, you can continue month-to-month or upgrade as your needs evolve.

  • Absolutely. We reassess your needs each quarter and can shift your membership tier based on growth, new goals, or shifting focus.

  • Billing is monthly (at the start of each month) and includes everything outlined in your membership tier. Any à la carte services can be added as needed and billed separately.

  • Yes — especially our Brand Presence tier. It’s a steady, supportive start to help you look polished and stay visible as you build. If you're unsure, we're happy to guide you in choosing the best fit.

À La Carte Services

  • These are standalone offerings for when you need one-off design support without the full membership. Perfect for a brand refresh, a new website, or professional marketing collateral.

  • Yes — they’re open to both new and existing clients. You can book only what you need, when you need it.

  • You can. À la carte services can be seamlessly added to your membership and scheduled within your monthly support window or booked as a separate project.

  • Turnaround times vary depending on the scope. Smaller requests (like digital collateral) may take a few days, while full websites can take 3–5 weeks. You’ll receive a timeline when you book.

  • No problem — custom quotes are available for anything outside the listed services. Just reach out through our contact form and we’ll guide you in the right direction.

Booking & Support

  • You can begin your project or reserve your membership through our online booking forms. From there, you’ll be guided through next steps including onboarding and start dates.

  • Memberships are billed monthly. For larger à la carte projects (like websites), a deposit is required, with balance due upon completion. Flexible options can be discussed during booking.

  • After your initial 3-month commitment, you may pause or cancel with 30 days’ notice.

    For à la carte, cancellation policies depend on the project stage.